General

Supersuite is committed to our clients, to professional best practice, and to delivering strong commercial outcomes. Once approved, this document serves as a shared reference for how we work together and the standards we hold ourselves to throughout the project.

Supersuite commits to:

• Applying our expertise, experience, and resources to meet the agreed commercial, functional, and budget objectives outlined in the project proposal.
• Ensuring clients remain informed and confident throughout the process by providing clear, honest, and regular communication around progress, budgets, performance decisions, and risk management.
• Recommending responsible and sustainable design approaches that minimise negative environmental and social impacts wherever possible.
• Operating with integrity and respect, in line with industry best practice for consulting, confidentiality, and ethical business conduct.
• Working within the agreed project budget, unless scope changes are introduced or external factors arise that materially affect the work beyond the original understanding.
• Standing behind our work by rectifying any errors within our responsibility at no additional cost, provided the project follows the agreed scope, approval stages, and prototyping processes recommended by Supersuite.

Our Clients commit to:

• Recognising that new product development inherently involves risk, even for seemingly straightforward projects. While risk can be reduced through research, prototyping, and testing, the need for these measures may emerge during the project and can impact timelines and budgets.

Clients will also provide:

• Timely and transparent information, samples, and target specifications when requested.
• Clear, consistent, and reliable decisions to support project momentum.
• Active engagement and access to required internal resources as needed.
• Prompt payments and fair, professional business conduct throughout the engagement.

Payment Policy

Supersuite believes timely supplier payment is essential to strong business relationships.

We align with the principles of the Australian Supplier Payment Code and commit to:

• Paying eligible Australian small business suppliers within 30 days
• Processing invoices accurately and on time
• Providing clear payment procedures
• Addressing payment disputes fairly and efficiently